Privacy Policy

Privacy Policy – Quick Heating Ltd

Last Updated: July 30, 2026

Website: https://quickheating.co.uk

Registered Office: Quick Heating Ltd, 54-56 Ormskirk Street, St. Helens, England, WA10 2TF

1. Overview

Quick Heating Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (https://quickheating.co.uk), request our plumbing, heating, or gas services, or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

  • Identity Data: Full name, username, or similar identifier.

  • Contact Data: Billing address, service property address, email address, and telephone numbers.

  • Financial Data: Bank account details (primarily for BACS refunds or direct invoicing) and payment transaction details.

  • Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform on our website.

  • Operational Data: Photos taken during job sites (e.g., via the Solocator app for job records, before-and-after imagery, or compliance proof) and Gas Safety inspection records.

3. How We Collect Your Data

We collect data through direct interactions when you:

  • Fill out a contact or booking form on https://quickheating.co.uk.

  • Communicate with us via phone, email, or messaging services.

  • Engage our plumbing, heating, or Gas Safe engineering services.

  • Permit our engineers to take site photographs (e.g., using Solocator) for project documentation, auditing, or warranty validation.

  • Automatically via cookies and analytics when browsing our website hosted by Ionos.

4. Third-Party Infrastructure and Data Storage

To operate efficiently and securely, we utilize third-party cloud and hosting providers. Your data may be processed and stored through the following platforms:

  • Website Hosting (Ionos): Our website infrastructure is hosted by Ionos, which processes technical and traffic data necessary to deliver web pages securely.

  • Cloud Storage, Email, and Office Tools (Google / Alphabet): We use Google Workspace for business email correspondence, secure cloud document storage, and customer record management. Customer details, invoices, and digital paperwork may be stored within Google’s secure cloud environment.

  • Job Photography (Solocator): Site photographs taken by engineers using the Solocator app may embed location metadata and are synced securely to our Google cloud storage for job verification and reference.

These providers adhere to strict data security frameworks and standard contractual clauses to safeguard your information.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

  • To perform the contract we are about to enter into or have entered into with you (e.g., carrying out boiler repairs, installations, or issuing Landlord Gas Safety Certificates).

  • To process payments, manage billing, and recover debts.

  • To manage our relationship with you, including notifying you of service reminders (such as annual boiler service reminders).

  • To comply with a legal obligation (such as Gas Safe record-keeping regulations).

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed in an unauthorized way. Access to your personal data is restricted to employees, engineers, and trusted partners who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, tax laws require us to keep basic customer information (including Contact, Identity, and Transaction Data) for 6 years after they cease being customers. Gas safety records are kept in line with relevant regulatory timeframes.

 

8. Your Legal Rights

 

Under data protection laws, you have rights including:

 

  • Right of access: You have the right to ask us for copies of your personal information.

     

  • Right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or incomplete.

  • Right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

  • Right to data portability: You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

  • Company Name: Quick Heating Ltd

  • Address: 54-56 Ormskirk Street, St. Helens, England, WA10 2TF

  • Email: info@quickheating.co.uk

  • Website: https://quickheating.co.uk